Sunway Lagoon - Frequently Asked Questions
a) Sunway Lost Lagoon
b) Water Park
c) Scream Park
d) Amusement Park
e) Extreme Park
As for Malaysian (with MyKad), the tickets are priced at RM150 for Adult and RM125 for Child/ Senior Citizen. Child rates apply to children above 90cm in height or age 12 years old (based on year of born) and below. FREE admission applies to children below 90cm in height. Admission Ticket includes entry to ALL parks, including all rides and attractions and is NOT applicable for pay-per-ride activities: Bungy Jump, G-Force X, Go Kart and Fun Fair. View complete rates (including pay-per-rides and locker) at our tickets and rentals page.
The admission ticket is priced at RM213 (Adult) and RM178 (Child/Senior Citizen). You can purchase your tickets online.
All our exclusive deals and promotions are available here www.sunwaylagoon.com/promotions or our merchant programs here www.sunwaylagoon.com/merchant-programs.
There will be designated counters for online purchases.
Buying online is the most secure and convenient way to get your tickets in advance.
Follow our QuackieCruisers roving schedule for exclusive promotion price.
We offer our loyalty card, The Annual Passport to all 6 parks of Sunway Lagoon. You can purchase online for RM488 per person for a year (normal price RM718).
Your card will be processed/ activated within SEVEN (7) working days from the day of sign up. You will also be receiving an email from the membership team on the date of collection and location. Further details read more at https://www.sunwaylagoon.com/online-ticketing-policy Please note for online ticket however must be complete at least 24 hours in advance of your visit to allow your transaction to be processed. You will then receive two emails, one from iPay88 for the Transactions ID and another for the receipt that contains the Order No. Kindly print out the one with Order no., a printed E-Ticket(s) must be produced prior to entering Sunway Lagoon. Further details, read more at https://sunwaylagoon.com/online-ticketing-policy/ Further details read more at https://sunwaylagoon.com/online-ticketing-policy/ Buying your tickets in advance will maximize your convenience, when you arrive at Sunway Lagoon, head straight to the turnstiles at the main entrance to scan your ticket to enter. If you are hesitant about purchasing from any third party online platform, we recommend that you purchase tickets directly through our website. If any payment fails, kindly email to [email protected].
After you have complete purchase, ensure you have submitted your application form with your details: New registration / renewal
You may renew your passport online or at Sunway Lagoon counter or at the published roving locations. Each renewal is priced at RM219 for a year.
The online promotion price is an advance purchase price that is not available at walk-in. You may purchase your ticket online now at our online store. A confirmation will be sent to your email, one from iPay88 and another with order no. Kindly print out the one with order no., a printed E-Ticket(s) must be produced prior to entering Sunway Lagoon.
Yes, you can purchase the ticket when you walk in the park.
Yes, you can buy your tickets in advance through our online store.
Children heights below 90cm are allowed to enter the park for free.
For group discount for 30 people and more, kindly contact our sales department at 603 5639 0182 or email the following details at [email protected] 1 week prior visit date.
Please be advised that we are unable to verify nor guarantee the validity or authenticity of tickets not purchased directly from us. For ticket purchases via a third party online platform, you would have to refer to their terms and conditions (for eg. booking must be made prior visit date).
For your convenience, a variety of payment methods are accepted including cash and credit/debit cards.
We regret to inform you that tickets sold are non-refundable.
For any questions or issues you have regarding tickets purchased, kindly email to [email protected].
Entrance ticket for OKU can only be purchased at the Ticketing Counters. Please present the OKU card for verification purposes. OKU is entitled to 50% discount from the published rate.
Find out more info: https://sunwaylagoon.com/quack-xpress/
Quack Xpress is an express pass that allows guests to beat the queue at the 20 rides and attractions in the park. Quack Xpress is a chargeable service.
*This is in addition to admission ticket purchase
The Quack Xpress pass is sold at RM80 per person.
Yes. The charges are the same for both adults and children.
The Quack Xpress pass is also available online purchase.
The Quack Xpress pass can be purchased at the below locations during operation hours (10am to 6pm):
Vultures, Butch Cassidy Trail, Grand Canyon River Rapids, Lost City of Gold Scream Coaster, Pirate’s Revenge, Apache Pots & Tomahawk Waterplexx 5D, Cameroon Climb, African Pythons, Vuvuzela & Congo Challenge Cobra Creek, Crocodile Gully, Boa Constrictor, Kubarango, Monsoon 360 & Jungle Fury Flying Fox
The 20 rides and attractions are as per below:
1. Amusement Park:
2. Water Park:
3. Sunway Lost Lagoon:
4. Extreme Park:
Scream Park
No. You are only permitted to purchase the Quack Xpress pass on the day of your visit.
A separate wristband will be provided.
No. Each guest is only applicable for ONE (1) Quack Xpress pass.
No. There will be no cancellation allowed once payment has been made.
No. The Quack Xpress pass is not transferable to other guests.
No. Once exit, you will not be permitted to re-enter the park.
You may contact our Customer Service representative at 03-5639 0000 during operation hours from 10am to 6pm.
We are located at 3, Jalan PJS 11/11, Bandar Sunway, 47500 Selangor Darul Ehsan, Malaysia. For more information to travel by car and public transport, please see our getting here page.
Sunway Lagoon is located in the bustling township of Bandar Sunway, within the district of Petaling Jaya in the state of Selangor.
Ample parking space is available at both Sunway Pyramid Shopping Mall and Sunway Resort Hotel & Spa.
We are open 10am to 11pm.
No, kindly go to Sunway Pyramid Shopping Mall for ATMs.
To get connected, simply connect to “Sunway Wi-Fi” and you will be redirected to your default web browser. Sunway Pals members can simply log on with Pals ID, while non-members of the public can easily sign up to access Sunway Wi-Fi.
Yes, you can now enjoy complimentary Wi-Fi when you visit us.
Refer here for the pricing, under Locker Rental.
Yes, we provide lockers with multiple time usage, standard size RM25 and luggage size at RM45. They are limited to availability.
Pets are strictly prohibited to enter the park.
The Sunway Lagoon park map can be downloaded here or are available at the theme park ticket counter.
For more information, view our events & concerts page or annual dinners & parties page.
Yes, contact our Sales Representatives for the arrangement.
Only baby floats are allowed into the park.
The following items are not permitted: any type of weapon, glass object, sharp object and outside food & beverage (except for infants or those with special medical needs). View the complete park rules here.
For your safety, we have strict security procedures at the theme park and ask for your understanding and cooperation. All bags, backpacks or packages will be inspected prior to entering the theme park.
We offer a variety of delicious food for our guests to enjoy throughout our property, find out the list of dining place on our dining page.
No outside food and beverage are allowed in the park, except for infants or those with special medical needs. Alcoholic drinks are strictly prohibited.
Please ask one of our friendly staff for smoking location.
Yes, for the comfort and safety of all park visitors, common areas are smoke-free. Smoking and vaping are permitted in our designated smoking area only.
Sunway Lagoon entrance ticket is only valid for a single entry. No readmission is allowed.
We encourage appropriate swimwear at the park at all times for safety and hygiene purposes.
Please refer to our swimming attire guide.
Kindly refer to sunwaylagoon.com/career/ or contact our Human Resource Department at 03-5639 0024 or 03-5639 0025 or email to [email protected] to find out more.