SUNWAY LAGOON – FREQUENTLY ASKED QUESTIONS

What attractions are at Sunway Lagoon?

Nickelodeon Lost Lagoon, Water Park, Amusement Park, Wildlife Park, Extreme Park and Scream Park

What are the height requirements for the rides?

Nickelodeon Lost Lagoon

SpongeBob Splash Adventure: Must be 1.0m tall

Wild Chase Coaster, Cobra Creek, Boa Constrictor, Crocodile Gully, Monsoon 360 and Hippo Valley: Must be 1.2m tall

Kubarango and Jungle Fury: Must be 1.1m tall

Water Park

Waterplexx 5D, Cameroon Climb, African Pythons, Vuvuzela, Congo Challenge, Kalahari Kids & Little Zimbabwe: Must be 1.1m tall

Flowrider: Must be 1.4m tall

Scream Park

Recommended for those above 7 years old. Children younger than 7 years old must be accompanied by adults.

Amusement Park

Captain Kids’ Candyland, Captain Kids’ Playland and Carousel: Must be 1.2m tall

Lost City of Gold Scream Coaster, Pirate’s Revenge and Tomahawk: Must be 1.4m tall

Extreme Park

Paintball Target Shooting, Pedal Boating and Archery Target Shooting: Must be 1.1m tall

G-Force X: Must be 1.3m tall

All Terrain Vehicle (ATV) and Go Kart: Must be 12 years old and above

What attractions might be closed during my visit?

Any closure of rides & attractions will be announced on our website.

What are the ticket prices?

The admission ticket is priced at RM170 (Adult) and RM140 (Child). Save up to 31% when you purchase your tickets online.

As for Malaysian (with MyKad), the tickets are priced at RM 120 and RM 96 respectively for Adult and Child.

Admission Ticket includes entry to ALL parks, including all rides and attractions and is NOT applicable for pay-per-ride activities: Bungy Jump, G-Force X and Go Kart.

View complete rates (including pay-per-rides and locker) at our tickets and rentals page.

Where do I check for the latest promotion?

All our exclusive deals and promotions are available here: http://sunwaylagoon.com/promotions/ or our merchant programs here: http://sunwaylagoon.com/merchant-programs/.

Why should I buy my tickets online?

Buying online is the most secure and convenient way to get your tickets.

You can save time and money (31% discount from walk in rate) by purchasing tickets in advance and a designated counter just for online purchases.

Do you offer annual pass/ passport?

We offer our loyalty card, The Passport To Your Best Day Ever to all 6 parks of Sunway Lagoon. You may purchase online or at our park counter for RM450 per person for a year (normal price RM558).

Follow our QuackieCruisers roving schedule for exclusive promotion price (RM180  for 6 Months and RM230 for 12 Months).

I currently have a passport, how do I renew?

You may renew your passport at Sunway Lagoon counter or at the published roving locations. Each renewal is priced at RM200 for a year.

Why is the price online lower than the walk in price?

The online price is an advance purchase price that is not available at walk in. You may purchase your ticket online now at our online store. A confirmation will be sent to your email, one from iPay88 and another with an order no.. Kindly print out the one with order no., a printed E-Ticket(s) must be produced prior to entering Sunway Lagoon.

Further details read more at http://www.sunwaylagoon.com/online-ticketing-policy

Can I buy tickets on the same day that I wish to visit the park?

Yes, you can purchase the ticket when you walk in the park.

Please note for online ticket however must be complete at least 24 hours in advance of your visit to allow your transaction to be processed. You will then receive two emails, one from iPay88 for the Transactions ID and another for the receipt that contains the Order No. Kindly print out the one with Order no., a printed E-Ticket(s) must be produced prior to entering Sunway Lagoon.

Further details read more at http://www.sunwaylagoon.com/online-ticketing-policy

Can I buy tickets prior to arriving at Sunway Lagoon?

Yes, you can buy your tickets in advance through our online store and save money vs walk in rate.

Buying your tickets in advance will maximize your convenience, when you arrive at Sunway Lagoon, you’ll head to the dedicated online ticket counter right to the main entrance.

Do I have to purchase a ticket for my baby?

Children heights below 90cm are allowed to enter the park for free.

Do you offer group discounts?

For group discount for 30 people and more, kindly contact our sales department at 603 5639 0182 or email the following details at slsales@sunway.com.my 1 week prior visit date.

Full name:

Company/ School:

Address:

Contact no:

Fax no:

Email address:

Tentative date:

No of people:

Can I buy tickets through a third party reseller?

Pleased be advised that we are unable to verify nor guarantee the validity or authenticity of tickets not purchased directly through us. For ticket purchases via a third party online platform, you would have to refer to their terms and conditions (for eg. booking must be made prior visit date).

If you are hesitant about purchasing from any third party online platform, we recommend that you purchase tickets directly through our website.

What are the preferred modes of payment?

For your convenience, a variety of payment methods are accepted including cash, bank transfer (online purchase only) and credit/debit cards.

If any payment fails, kindly email to eticketadmin@sunway.com.my.

Are tickets refundable?

We regret to inform you that tickets sold are non-refundable.

Who can I contact if I have questions about tickets?

For any questions or issues you have regarding tickets purchased, kindly email eticketadmin@sunway.com.my.

What is Quack Xpress and how does it work?

Quack Xpress is an express pass that allows guests to beat the queue at the 21 rides and attractions in the park. Quack Xpress is a chargeable service.

Find out more info: https://sunwaylagoon.com/quack-xpress/

How much does it cost to get the Quack Xpress pass?

The Quack Xpress pass is sold at RM 70 per person.

For Quack-tastic Tuesday & Terrific Thursday guests, it will be a special price at RM 40.

*This is in addition to admission ticket purchase

Will the charges be the same for children?

Yes. The charges are the same for both adults and children.

Where can I purchase the Quack Xpress pass?

The Quack Xpress pass can be purchased at the below locations during operation hours (10am to 6pm):

  1. Sunway Lagoon Ticketing counter (Main Entrance and Surf Beach Entrance)
  2. In-park tube/locker counters located at Zulu Walk, Surf Beach, Nickelodeon Lost Lagoon & Fun Fair area

The Quack Xpress pass is also available online purchase

What are the 21 rides and attractions?

The 21 rides and attractions are as per below:

Amusement Park:

Vultures, Butch Cassidy Trail, Grand Canyon River Rapids, Lost City of Gold Scream Coaster, Pirate’s Revenge, Apache Pots & Tomahawk

Water Park:

Waterplexx 5D, Cameroon Climb, African Pythons, Vuvuzela, Congo Challenge & Flowrider

Nickelodeon Lost Lagoon:

Cobra Creek, Crocodile Gully, Boa Constrictor, Kubarango, Monsoon 360 & Jungle Fury

Extreme Park:

Flying Fox

Scream Park

Can I purchase the Quack Xpress pass for the next day?

No. You are only permitted to purchase the Quack Xpress pass on the day of your visit.

What sign should I look out for in the park should I be unsure of the 21 rides and attractions?

The Quack Xpress sign for the 21 rides and attractions is as per below:

Do I get a special pass for Quack Xpress?

A separate wristband will be provided.

Can I get more than 1 Quack Xpress pass at a time?

No. Each guest is only applicable for ONE (1) Quack Xpress pass.

Can I cancel my Quack Xpress pass?

No. There will be no cancellation allowed once payment has been made.

Can I transfer my Quack Xpress pass?

No. The Quack Xpress pass is not transferable to other guests.

Can I leave and re-enter the theme park with the Quack Xpress pass?

No. Once exit, you will not be permitted to re-enter the park.

Who can I contact should I need more information about this?

You may contact our Customer Service representative at 03-5639 0000 during operation hours from 10am to 6pm.

Where are you located?

Sunway Lagoon is located in the bustling township of Bandar Sunway, within the district of Petaling Jaya in the state of Selangor.

Our address is: 3, Jalan PJS 11/11, Bandar Sunway, 47500 Selangor Darul Ehsan, Malaysia.

For more information to travel by car and public transport, please see our getting here page.

Where can I park?

Ample parking space is available at both Sunway Pyramid Shopping Mall and Sunway Resort Hotel & Spa.

What are the Park hours?

We are open daily 10am to 6pm.

Is there ATM at the park?

No, kindly go to Sunway Pyramid Shopping Mall for ATMs.

Do you have locker facilities?

Yes, we provide lockers with multiple time usage at RM 22 and luggage size at RM 43. They are limited to availability.

Purchase in advance online to book a locker: http://sunwaylagoon.com/product/locker-rentals/

Do you provide wheelchairs?

Yes, wheelchairs are available inside the park.

Are pets allowed in the park?

Pets are strictly prohibited to enter the park.

Where can I obtain the park map?

The Sunway Lagoon park map can be downloaded here or are available at the theme park ticket counter.

Can we hold events, parties and concerts within Sunway Lagoon?

Yes, contact our Sales Representatives for the arrangement.

Tel: 603 5639 0177 / 182 / 192

Fax: 603 5637 7031

Email: slsales@sunway.com.my

For more information, view our events & concerts page or annual dinners & parties page.

Are there hotel accommodations nearby?

Yes, kindly go to Sunway Resort Hotel & Spa for more information.

Can I bring my own float to Sunway Lagoon?

Only baby floats are allowed into the park.

Are surfing equipment provided?

On Flowrider, board is provided. For surfing at surf beach, we provide surf board rental.

Are there items I can’t bring into the park?

For your safety we have strict security procedures at the theme park and ask for your understanding and cooperation. All bags, backpacks or packages will be inspected prior to entering the theme park.

The following items are not permitted: any type of weapon, glass object, sharp object and outside food & beverage (except for infants or those with special medical needs).

View the complete park rules here.

Can I bring food and drinks into the park?

No outside food and beverage is allowed in the park, except for infants or those with special medical needs. Alcoholic drinks are strictly prohibited.

We offer a variety of delicious food for our guests to enjoy throughout our property, find out the list of dining place at our dining page.

Do you have a smoking policy?

Yes, for the comfort and safety of all park visitors, common areas are smoke free. Smoking and vaping are permitted in our designated smoking area only.

Please ask one of our friendly staff for smoking location.

Can I leave and re-enter the park?

Sunway Lagoon entrance ticket is only valid for a single entry. No readmission is allowed.

What should I wear in Sunway Lagoon?

We encourage appropriate swimwear at the park at all times for safety and hygiene purposes.

Please refer to our swimming attire guide.

Is there career opportunity at Sunway Lagoon?

Kindly refer to http://sunwaylagoon.com/career/ or contact our Human Resource Department at 03-5639 0024 or 03-5639 0025 to find out more.