Online Ticketing Policy

Online Ticketing Terms and Conditions

THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE USE OF THIS ONLINE TICKETING AND THE SERVICES PROVIDED HEREIN BY SUNWAY LAGOON SDN BHD (“SUNWAY”). BY ACCESSING ANY PAGE OF THIS ONLINE TICKETING AND/OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR MODIFICATION. THE FOLLOWING TERMS SHALL CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND SUNWAY LAGOON SDN BHD (“SUNWAY”)

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS TO SUNWAY’S ONLINE TICKETING AND/OR USE OF THE ONLINE TICKETING SERVICES.

  1. In order to use Sunway’s Online Ticketing Services, you must attain at least 18 years old or above as at the time of your usage/purchasing. If you are under 18 years old, you shall use Sunway Online Ticketing services only under the supervision and with the consent of your parent or legal guardian.
  2. The information, materials, functions and contents provided in the pages of this online ticketing may be changed from time to time with or without notice at Sunway Lagoon absolute discretion. Your continued access or use of the online ticketing and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.
  3. All prices quoted are in Ringgit Malaysian (RM). Prices are subject to change without prior notice.
  4. You agreed to provide true, accurate and complete details asked in Sunway’s online customer information.
  5. You shall not impersonate or attempt to impersonate any other person by using the name, address, credit card information, e-mail address of any other person for any reason whatsoever, without prior consent or forge a header or otherwise manipulate identifiers in order to disguise the origins of an e-mail.
  6. Payment being made does not mean that your transaction has been accepted. We will only send confirmation via email for purchases that have been verified as genuine purchases.
  7. A valid pre-printed E-Ticket(s) must be produced upon arrival prior to entering Sunway Lagoon Theme Park.
  8. The E-Ticket is only valid if it is printed – either in colour or in black and white – on plain A4 paper, in portrait orientation (vertically) without modification to the print size, on a laser or inkjet printer.
  9. Good printed quality is required; E-Ticket(s) that is poorly printed, damaged, illegible or only partly visible will be rejected and deemed to be invalid.
  10. Sunway will not accept any E-Tickets that viewed on any digital devices (for example smartphone, iPad and etc).
  11. E-Ticket(s) must be purchased at least 24 hours before your visit date at Sunway Lagoon Theme Park to allow your transaction to be processed. Failure to do so may mean normal admission charges will need to be paid in order for you to enter Sunway Lagoon, Theme Park.
  12. E-Ticket(s) are non-transferable, non-exchangeable for cash and can be used once only. This E-Ticket(s) may not be resale and/or passed to any third party.
  13. All the following uses are prohibited and may constitute criminal offence(s):-
    • The resale of E-Tickets to any third party;
    • Uses of E-Tickets for any purposes that are unlawful or contrary to these Online Ticketing Terms and Conditions or Terms of Use of Online Ticketing;
    • Use Online Ticketing Services in any manner that could damage, disable, overburden, or impair Sunway’s Online Ticketing Services or interfere with any other party’s use and enjoyment of them;
    • Attempt to gain unauthorized access to any account, computer systems or networks associated with the Online Ticketing Services; or
    • Obtain or attempt to obtain any materials or information through the Online Ticketing Services or by any means not intentionally made available or provided for by Sunway.
  14. No exchange, refund, replacement and/or extension will be made under any circumstances. No cancellation will be accepted upon confirmation of purchase.
  15. Unauthorized duplication and/or sale of this E-Ticket(s) will result in denial of entering the park.
  16. Discount vouchers, promotional coupons or other offers cannot be used in conjunction with E-Ticket(s).
  17. Sunway shall not be responsible or liable for any damages (whether direct, indirect, special or consequential), late or non-delivery of tickets, loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by You under the circumstances including but not limited to the following:
    • This online ticketing not being available;
    • The email address is incorrect;
    • Refusal from you (should such situations occur, the purchase is considered delivered & no refunds will be made);
    • Any access, use or inability to access or use this online ticketing and/or any other website linked to this online ticketing;
    • Any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of Sunway or of the payment gateway;
    • Attacked or interfered by any computer virus, corruption, worms or by any person;
    • Improper use or unauthorised use of this online ticketing;
    • The taking and compliance of any of Your requests or instructions via this online ticketing or any affiliates’ website;
    • Any inaccuracies, errors, defects of any content of this online ticketing or other websites linked to this online ticketing;
    • Any operation malfunction or defect of Your computer terminal, systems or software used in accessing this online ticketing;
    • The destruction or alteration of Your request, data or information transmitted by You to Sunway or its affiliates’ website;
    • Natural disaster, violence, warlike situations and/or reasons beyond Sunway’s control
    • And shall not be responsible or liable unutilized E-Ticket(s) and/or loss of recreational opportunities due to rides maintenance, capacity, inclement weather, special events and/or any circumstances beyond Sunway control.
  18. It is the E-Ticket(s) guest responsibility to check prior to purchase that the information supplied in respect of the E-Ticket(s) is accurate. If inaccurate information is supplied this may result in additional charges or voiding of the E-Ticket(s).
  19. Sunway reserves the right to request additional information or documentation from time to time for verification purpose.
  20. Sunway reserves the right not to honour any online sales transaction if we have reason to believe that the transaction is fraudulent and if you have failed to provide accurate and complete information at the time of application.
  21. Sunway’s management reserves the right to substitute, amend or terminate any offers or promotions at any time without prior notice.
  22. Sunway may vary, update or change these Online Ticketing Terms and Conditions at any time at its sole discretion without prior notice. Any variation, updates or changes will be posted on Sunway’s website. Your continued access to or use of Sunway’s Online Ticketing service after any such changes shall constitute your consent to such change.
  23. Sunway reserves the right to terminate or suspend your access to Sunway’s Online Ticketing Service or any part thereof at any time without notice for any breach of terms and conditions.
  24. You may refer to Online Ticketing Terms of Use of the online ticketing before going on.
  25. Privacy Policy :
    The protection of personal data is an important concern to Sunway. By using Sunway’s Online Ticketing service, you consent to Sunway’s collection and use of your personal information in accordance with Sunway’s Privacy Policy. Please visit Sunway’s Privacy Policy at www.sunway.com.my/group/privacy.asp to understand on how Sunway may collect and use the personal information that you have provided to Sunway.

General Line: + 60 3 5639 0000 (Operating Hour: Mon – Fri, from 9am – 6pm)
Email: eticketadmin@sunway.com.my (Operating Hour: Mon – Fri, 9am – 6pm)

Online Ticketing Terms Of Use

KINDLY READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ONLINE TICKETING.

THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE USE OF THIS ONLINE TICKETING AND THE SERVICES PROVIDED HEREIN BY SUNWAY LAGOON SDN BHD (“SUNWAY”). BY ACCESSING ANY PAGE OF THIS ONLINE TICKETING AND/OR USING THE SERVICES, YOU ARE AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR MODIFICATION. THE FOLLOWING TERMS SHALL CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND SUNWAY.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS TO THIS ONLINE TICKETING AND/OR USE OF THE SERVICES.

  1. Adult rates apply to those 13 years old and above.
  2. Children rates apply to that above 90cm in height and age 12 years old and below.
  3. Senior Citizen rates apply for age 60 and above- proof of age required.
  4. FREE Admission for children below 90cm in height and age 3 years old and below (must meet both requirements).
  5. In order to use Sunway’s Online Ticketing services, you must attain at least 18 years old or above as at the time of your purchasing. If you are under 18 years old, you shall use Sunway’s Online Ticketing services only under the supervision and with the consent of your parent or legal guardian.
  6. All prices quoted are in Ringgit Malaysia (RM). Prices are subject to change without prior notice.
  7. E-Ticket(s) must be purchased at least 24 hours before your visit date at Sunway Lagoon Theme Park to allow your transaction to be processed. Failure to do so may mean normal admission charges will need to be paid in order for you to enter Sunway Lagoon, Theme Park.
  8. When purchasing tickets for a particular ticket type/event you may be limited to a specified number of tickets. For example, admission ticket for Adult, Child & Senior Citizen is limited to 10 tickets for each. If you exceed the ticket limit, you are not able to proceed accordingly.
  9. No exchange, refund, replacement and/or extension will be made under any circumstances. No cancellation will be accepted upon confirmation of purchase.
  10. You may refer to Online Ticketing Terms and Conditions before going on.
  11. All fields in the ‘Billing Details’ page are mandatory and therefore you are required to fill in with true, accurate and complete personal information about yourself. You are also required to update the information from time to time in order for Sunway to serve you better. By using Sunway’s Online Ticketing services, you consent to Sunway’s collection and use of your personal information in accordance with Sunway’s Privacy Policy. Please visit Sunway’s Privacy Policy at www.sunway.com.my/group/privacy.asp to understand on how Sunway may collect and use the personal information that you have provided to Sunway.
  12. Sunway’s management reserves the right to amend or terminate any offers or promotions at any time without prior notice.
  13. Sunway may vary, update or change these Terms of use at any time at its sole discretion without prior notice. Any variation, updates or changes will be posted on Sunway’s website. Your continued access to or use of Sunway Online Ticketing services after any such changes shall constitute your consent to such change.