Online Ticketing Policy

Online Ticketing Terms and Conditions

THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE USE OF THIS ONLINE TICKETING AND THE SERVICES PROVIDED HEREIN BY SUNWAY LAGOON SDN BHD (“SUNWAY”). BY ACCESSING ANY PAGE OF THIS ONLINE TICKETING AND/OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR MODIFICATION. THE FOLLOWING TERMS SHALL CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND SUNWAY LAGOON SDN BHD (“SUNWAY”)

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS TO SUNWAY’S ONLINE TICKETING AND/OR USE OF THE ONLINE TICKETING SERVICES.

General Line: + 60 3 5639 0000 (Operating Hour: Mon – Fri, from 9am – 6pm)
Email: [email protected] (Operating Hour: Mon – Fri, 9am – 6pm)

  1. In order to use Sunway’s Online Ticketing Services, you must attain at least 18 years old or above as at the time of your usage/purchasing. If you are under 18 years old, you shall use Sunway Online Ticketing services only under the supervision and with the consent of your parent or legal guardian.
  2. The information, materials, functions and contents provided in the pages of this online ticketing may be changed from time to time with or without notice at Sunway Lagoon absolute discretion. Your continued access or use of the online ticketing and/or the services provided herein subsequent to any such change will be deemed as your acceptance of those changes.
  3. Effective 1 January 2022, all admission tickets rates are quoted in Malaysian Ringgit inclusive of 5% Entertainment Tax and any prevailing taxes and/or charges where applicable.
  4. You agreed to provide true, accurate and complete details asked in Sunway’s online customer information.
  5. You shall not impersonate or attempt to impersonate any other person by using the name, address, credit card information, e-mail address of any other person for any reason whatsoever, without prior consent or forge a header or otherwise manipulate identifiers in order to disguise the origins of an e-mail.
  6. Payment being made does not mean that your transaction has been accepted. We will only send confirmation via email for purchases that have been verified as genuine purchases.
  7. E-Ticket(s) must be purchased advisable 24 hours before your visit date at Sunway Lagoon Theme Park to allow your transaction to be processed. Failure to do so may mean normal admission charges will need to be paid in order for you to enter Sunway Lagoon, Theme Park.
  8. E-Ticket(s) are non-transferable, non-exchangeable for cash and can be used once only and no partial redemption is allowed. This E-Ticket(s) may not be resale and/or passed to any third party.
  9. All the following uses are prohibited and may constitute a criminal offence(s):-
    • The resale of E-Tickets to any third party;
    • Uses of E-Tickets for any purposes that are unlawful or contrary to these Online Ticketing Terms and Conditions or Terms of Use of Online Ticketing;
    • Use Online Ticketing Services in any manner that could damage, disable, overburden, or impair Sunway’s Online Ticketing Services or interfere with any other party’s use and enjoyment of them;
    • Attempt to gain unauthorized access to any account, computer systems or networks associated with the Online Ticketing Services; or
    • Obtain or attempt to obtain any materials or information through the Online Ticketing Services or by any means not intentionally made available or provided for by Sunway.
  10. No exchange, refund, replacement and/or extension will be made under any circumstances. No cancellation will be accepted upon confirmation of purchase. On a case to case basis with approval from the Management, a 3% refund charges will be imposed for refund process fee.
  11. Unauthorized duplication and/or sale of this E-Ticket(s) will result in denial of entering the park.
  12. Discount vouchers, promotional coupons or other offers cannot be used in conjunction with E-Ticket(s).
  13. Sunway shall not be responsible or liable for any damages (whether direct, indirect, special or consequential), late or non-delivery of tickets, loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by You under the circumstances including but not limited to the following:
    • This online ticketing not being available;
    • The email address is incorrect;
    • Refusal from you (should such situations occur, the purchase is considered delivered & no refunds will be made);
    • Any access, use or inability to access or use this online ticketing and/or any other website linked to this online ticketing;
    • Any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of Sunway or of the payment gateway;
    • Attacked or interfered by any computer virus, corruption, worms or by any person;
    • Improper use or unauthorised use of this online ticketing;
    • The taking and compliance of any of Your requests or instructions via this online ticketing or any affiliates’ website;
    • Any inaccuracies, errors, defects of any content of this online ticketing or other websites linked to this online ticketing;
    • Any operation malfunction or defect of Your computer terminal, systems or software used in accessing this online ticketing;
    • The destruction or alteration of Your request, data or information transmitted by You to Sunway or its affiliates’ website;
    • Natural disaster, violence, warlike situations and/or reasons beyond Sunway’s control
    • And shall not be responsible or liable unutilised E-Ticket(s) and/or loss of recreational opportunities due to rides maintenance, capacity, inclement weather, special events and/or any circumstances beyond Sunway control.
  14. It is the E-Ticket(s) guest responsibility to check prior to purchase that the information supplied in respect of the E-Ticket(s) is accurate. If inaccurate information is supplied this may result in additional charges or voiding of the E-Ticket(s).
  15. Sunway reserves the right to request additional information or documentation from time to time for verification purpose.
  16. Sunway reserves the right not to honour any online sales transaction if we have reason to believe that the transaction is fraudulent and if you have failed to provide accurate and complete information at the time of application.
  17. Sunway’s management reserves the right to substitute, amend or terminate any offers or promotions at any time without prior notice.
  18. Sunway may vary, update or change these Online Ticketing Terms and Conditions at any time at its sole discretion without prior notice. Any variation, updates or changes will be posted on Sunway’s website. Your continued access to or use of Sunway’s Online Ticketing service after any such changes shall constitute your consent to such change.
  19. Sunway reserves the right to terminate or suspend your access to Sunway’s Online Ticketing Service or any part thereof at any time without notice for any breach of terms and conditions.
  20. You may refer to Online Ticketing Terms of Use of the online ticketing before going on.
  21. Privacy Policy :
    The protection of personal data is an important concern to Sunway. By using Sunway’s Online Ticketing service, you consent to Sunway’s collection and use of your personal information in accordance with Sunway’s Privacy Policy. Please visit Sunway’s Privacy Policy at www.sunway.com.my/privacy-notice/ to understand on how Sunway may collect and use the personal information that you have provided to Sunway.

Online Ticketing Terms and Conditions

THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE USE OF THIS ONLINE TICKETING AND THE SERVICES PROVIDED HEREIN BY SUNWAY LAGOON SDN BHD (“SUNWAY”). BY ACCESSING ANY PAGE OF THIS ONLINE TICKETING AND/OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR MODIFICATION. THE FOLLOWING TERMS SHALL CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND SUNWAY LAGOON SDN BHD (“SUNWAY”)

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS TO SUNWAY’S ONLINE TICKETING AND/OR USE OF THE ONLINE TICKETING SERVICES.

General Line: + 60 3 5639 0000 (Operating Hour: Mon – Fri, from 9am – 6pm)
Email: [email protected] (Operating Hour: Mon – Fri, 9am – 6pm)

1. Customer is required to present original E-voucher confirmation together with Identification Card at the Kedai Runcit outlet (Main Entrance) for redemption.
2. Representative is required to provide authorization letter in order to collect / exchange items on behalf of the voucher owner.
3. Any exchange of sizes is allowed within the same day of collection at Kedai Runcit (Main Entrance). Items must be unused and in original packaging.
4. No cancellation or refund will be allowed after 2days upon confirmation of purchase.
5. This E-voucher is non-transferable, non-exchangeable and can be used once only.
6. Unauthorized duplication of this E-voucher will result in denial of product redemption.
7. With the purchase and/or use of the online merchandise(s), you are agreeable to the terms & conditions and general rules and regulations of Sunway Lagoon.
8. Sunway Lagoon reserves the right to refuse on the redemption if your pre-printed E-voucher is/are invalid or you fail to present or provide any information/documentation as required by Sunway Lagoon for verification purpose.
9. For shipping option, the delivery charges of RM9 for West Malaysia; RM15 for East Malaysia.
10. For orders exceeding 1kg, extra charges will be incurred for shipping fees.
11. Estimated shipping time is 5 – 7 business days within Malaysia.

Online Ticketing Terms Of Use

KINDLY READ THESE TERMS OF USE CAREFULLY BEFORE USING THE ONLINE TICKETING.

THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE USE OF THIS ONLINE TICKETING AND THE SERVICES PROVIDED HEREIN BY SUNWAY LAGOON SDN BHD (“SUNWAY”). BY ACCESSING ANY PAGE OF THIS ONLINE TICKETING AND/OR USING THE SERVICES, YOU ARE AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR MODIFICATION. THE FOLLOWING TERMS SHALL CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND SUNWAY.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS TO THIS ONLINE TICKETING AND/OR USE OF THE SERVICES.

  1. Adult rates apply to those 13 years old and above.
  2. Children rates apply to that above 90cm in height and age 12 years old and below.
  3. Senior Citizen rates apply for age 60 and above- proof of age required.
  4. FREE Admission for children below 90cm in height.
  5. In order to use Sunway’s Online Ticketing services, you must attain at least 18 years old or above as at the time of your purchasing. If you are under 18 years old, you shall use Sunway’s Online Ticketing services only under the supervision and with the consent of your parent or legal guardian.
  6. Effective 1 January 2022, all admission tickets rates are quoted in Malaysian Ringgit inclusive of 5% Entertainment Tax and any prevailing taxes and/or charges where applicable.
  7. E-Ticket(s) must be purchased advisable 24 hours before your visit date at Sunway Lagoon Theme Park to allow your transaction to be processed. Failure to do so may mean normal admission charges will need to be paid in order for you to enter Sunway Lagoon, Theme Park.
  8. When purchasing tickets for a particular ticket type/event you may be limited to a specified number of tickets. For example, admission ticket for Adult, Child & Senior Citizen is limited to 10 tickets for each. If you exceed the ticket limit, you are not able to proceed accordingly.
  9. No exchange, refund, replacement and/or extension will be made under any circumstances. No cancellation will be accepted upon confirmation of purchase.
  10. You may refer to Online Ticketing Terms and Conditions before going on.
  11. All fields in the ‘Billing Details’ page are mandatory and therefore you are required to fill in with true, accurate and complete personal information about yourself. You are also required to update the information from time to time in order for Sunway to serve you better. By using Sunway’s Online Ticketing services, you consent to Sunway’s collection and use of your personal information in accordance with Sunway’s Privacy Policy. Please visit Sunway’s Privacy Policy at www.sunway.com.my/group/privacy.asp to understand on how Sunway may collect and use the personal information that you have provided to Sunway.
  12. Sunway’s management reserves the right to amend or terminate any offers or promotions at any time without prior notice.
  13. Sunway may vary, update or change these Terms of use at any time at its sole discretion without prior notice. Any variation, updates or changes will be posted on Sunway’s website. Your continued access to or use of Sunway Online Ticketing services after any such changes shall constitute your consent to such change.

Online Terms & Conditions (在线购票条款和条件)

以下条款和条件适用于您访问并使用由双威主题乐园(“双威”)提供的在线购票服务。当您访问这个在线购票系统的任何页面和/或使用该服务时,即表示您无条件地接受这些条款和条件。以下条款构成您与双威主题乐园(“双威”)之间的法律责任。

如您不同意本条款的任何变更,您必须停止使用双威服务。我们的客服代表未获授权以口头或书面方式修改本条款的任何条文。

总线电话: + 603 5639 0000 (营业时间: 周一至周五,上午9点至下午6点)

邮箱: [email protected] (营业时间: 周一至周五,上午9点至下午6点)

  1. 为了使用双威的在线购票服务,您在使用/购买时必须至少年满18岁。如果您未满18岁,您只能在家长或法定监护人的监督和同意下使用双威在线购票服务。
  2. 此在线购票页面中的信息、资料、功能和内容可能会随时更改,双威主题乐园有权自行决定是否通知。
  3. 自2022年1月1日起,所有入场票费均以马来西亚令吉计价,包括5%的娱乐税及适用的任何其他税费和/或收费。
  4. 您同意提供双威在线客户信息中要求的真实、准确和完整的详细资料。
  5. 您不得冒充或尝试冒充任何其他人,使用他人的姓名、地址、信用卡信息、电子邮件地址进行任何形式的交易,除非事先得到同意,或伪造电子邮件的来源。
  6. 付款并不意味着您的交易已被接受。我们只会为经验证为真实购买的购买发送确认邮件。
  7. 建议在访问双威主题乐园前至少24小时购买电子票,以便处理您的交易。否则,您可能需要支付正常的入场费才能进入双威主题乐园。
  8. 电子票是不可转让的,不能兑换现金,并且只能使用一次,不允许部分兑现。此电子票不得转售和/或转让给任何第三方。
  9. 以下使用方式是禁止的,并可能构成犯罪行为:
  • 向第三方转售电子票
  • 用于违法或与这些在线购票条款和条件或在线购票使用条款相反的任何目的;
  • 以任何可能损害、禁用、超负荷或损坏双威在线购票服务,或干扰其他方使用和享有它们的方式使用在线购票服务;
  • 尝试未经授权地访问与在线购票服务相关的任何帐户、计算机系统或网络;
  • 通过双威未故意提供或提供的任何方式获取或尝试获取在线购票服务的任何材料或信息。
  1. 在任何情况下都不会进行更换、退款、替代和/或延期。一旦确认购买,不接受任何取消。在管理层批准的情况下,退款处理费将收取3%的退款费。
  2. 未经授权的复制和/或出售此电子票将导致被拒绝进入公园。
  3. 折扣券、促销优惠券或其他优惠不能与电子票一起使用。
  4. 双威不负责或承担任何损失(无论是直接的、间接的、特殊的或后果性的)、延迟或无法交付门票、损失、尴尬、商誉费用或利润损失,这些损失是在以下情况下发生的,包括但不限于:
  • 此在线购票系统无法使用。
  • 电子邮件地址不正确。
  • 您拒绝接受门票(如果发生这种情况,将被视为已交付购买,恕不退款)。
  • 访问、使用或无法访问或使用此在线购票系统和/或链接到此在线购票系统的任何其他网站。
  • 双威或支付网关的任何设备、系统、服务器软件或终端发生任何故障、延迟、中断、错误、遗漏或崩溃。
  • 受到或受到任何计算机病毒、损坏、蠕虫或任何人的攻击或干扰。
  • 不当使用或未经授权使用此在线购票系统。
  • 通过此在线购票系统或任何附属网站接受和遵守您的任何请求或指示。
  • 此在线购票系统或链接到此网上订票系统的其他网站的任何内容的不准确、错误或缺陷。
  • 访问此在线购票系统时使用的您的计算机终端、系统或软件的任何操作故障或缺陷。
  • 您发送给双威或其附属网站的您的请求、数据或信息的破坏或更改。
  • 自然灾害、暴力、战争局势和/或超出双威控制的原因。
  • 双威不负责或承担任何因游乐设施维护、容量、恶劣天气、特殊活动和/或任何超出双威控制的原因而导致的未使用电子门票和/或失去娱乐机会的责任。
  1. 电子票的客人有责任在购买前检查关于电子票的信息是否准确。如果提供了不准确的信息,可能会导致额外的费用或电子票作废。
  2. 双威保留随时要求额外信息或文件进行验证的权利。
  3. 双威保留不履行任何在线销售交易的权利,如果我们有理由相信该交易是欺诈性的,并且您在申请时未能提供准确和完整的信息。
  4. 双威管理层保留随时更换、修改或终止任何优惠或促销活动的权利,恕不另行通知。
  5. 双威可以随时自行决定更改、更新或修改这些在线购票条款和条件,恕不另行通知。任何更改、更新或修改将发布在双威的网站上。您在任何此类更改后继续访问或使用双威的在线购票服务,均构成您对此类更改的同意。
  6. 双威保留因违反条款和条件而终止或暂停您访问双威在线购票服务或其任何部分的权利,恕不另行通知。
  7. 在继续操作之前,您可以参考在线购票的使用条款。

隐私政策:

个人数据的保护对双威至关重要。使用双威的在线购票服务即表示您同意双威根据双威的隐私政策收集和使用您的个人信息。请访问双威的隐私政策网址www.sunway.com.my/privacy-notice/,了解双威如何收集和使用您提供给双威的个人信息。

 

在使用在线购票之前,请仔细阅读这些使用条款。

以下条款和条件适用于您访问和使用此在线购票及由双威主题乐园(“双威”)提供的服务。通过访问此在线购票的任何页面和/或使用服务,您同意受这些条款和条件的约束,不得修改或限制。以下条款构成您与双威之间的法律协议。

如果您不同意这些条款和条件,请不要访问此在线购票和/或使用服务。

  1. 成人票价适用于13岁及以上的人。
  2. 儿童票价适用于身高超过90厘米且12岁及以下的儿童。
  3. 老年人票价适用于60岁及以上的人 – 需要提供年龄证明。
  4. 身高低于90厘米的儿童免费入场。
  5. 要使用双威的在线购票服务,您在购买时必须年满18岁或以上。如果您未满18岁,则只能在父母或法定监护人的监督和同意下使用双威的在线购票服务。
  6. 自2022年1月1日起,所有入场券的价格均以马来西亚令吉报价,包括5%的娱乐税和适用的任何税项和/或费用。
  7. 建议在参观双威主题乐园的日期前24小时购买电子票,以便处理您的交易。如果未能这样做,您可能需要支付正常的入场费以便进入双威主题乐园。
  8. 购买特定票种/活动的票时,您可能只能购买指定数量的票。例如,成人、儿童和老年公民的入场券限购10张。如果超过票数限制,您将无法继续操作。
  9. 在任何情况下均不得进行交换、退款、替换和/或延长。确认购买后,不接受取消。
  10. 在继续操作之前,您可以参考在线购票的使用条款和条件。
  11. “帐单详情”页面中的所有字段都是必填的,因此您需要填写有关您自己的真实、准确和完整的个人信息。为了使双威能够更好地为您服务,您还需要不时更新信息。通过使用双威的在线购票服务,您同意双威根据其隐私政策收集和使用您的个人信息。请访问双威的隐私政策网址sunway.com.my/group/privacy.asp,了解双威如何收集和使用您提供给双威的个人信息。
  12. 双威的管理层保留随时修改或终止任何优惠或促销的权利,恕不另行通知。
  13. 双威可以随时自行决定修改、更新或更改这些使用条款,恕不另行通知。任何变更、更新或修改将在双威的网站上发布。您在此类更改后继续访问或使用双威在线购票服务即表示您同意此类更改。