MEMBERSHIPS

Renewal Terms and Conditions (to be read in addition to General Terms and Conditions below) 

1. The renewal rate is only valid within 3 months from the Sunway Lagoon Annual Pass expiry date. After this period, the application will be considered new sign-up. 
2. To check your Annual Pass membership expiry date, kindly email [email protected]. 
3. No extension of validity is permitted under any circumstances. 
4. The validity period for renewal shall start based on the date of purchase OR 1 day after expiry of the existing Annual Pass (whichever later). 

General Terms and Conditions (Applicable to both New Sign-Up and Renewal) 

1. The rate is applicable to Malaysians with MyKad/MyKid and non-Malaysians with I-Pass, Multiple Entry Visa, or Single-Entry Visa only. 
2. Annual Pass is strictly for one (1) registered person only. Each pass holder is required to complete the registration form during purchase. One (1) pass, 1 person only. Example: If purchase 2 passes, to submit and complete registration details for 2 person. 
3. Annual Pass card will be activated and processed within 7 days from the date of purchase, as stated in the confirmation email. 
4. Purchase date: 1 January 
5. Card activated and ready for collection: 8 January 
6. Kindly present the confirmation email at the Membership Counter, located at Sunway Theme Parks Kedai Runcit, Sunway Lagoon Main Entrance for redemption. 
7. Redemption is available from 10:00 AM to 5:30 PM, closed on Tuesdays. 
8. An authorization letter and a photocopy of Identification Card or Passport must be presented at the Sunway Lagoon Membership Counter if the Annual Pass is collected on behalf of the registered holder. 
9. Pass holders must register fingerprint upon first visit to Sunway Lagoon to complete the registration. Fingerprint registration is STRICLY for the registered pass holder only. 
10. Annual Pass is valid for one (1) year from the date of purchase. 
11. Annual Pass holders are entitled to unlimited access to Sunway Lagoon, limited to single entry per day. 
12. Sunway Lagoon is open from 10:00 AM to 11:00 PM, with the last entry at 10:30 PM. The park is closed every Tuesday, except during Malaysian School Holidays and Public Holidays. 
13. Sunway Lagoon Annual Pass includes access to all parks, rides, activities, and attractions within the theme park. Exclusions apply to pay-per-ride activities, including but not limited to Sunway Tiny Experience Factory, Bungy Jump, G-Force X, Go Kart, EV Boat, and Carnival Games. This list is not exhaustive. 
14. Annual Pass is not valid for separately ticketed events, including but not limited to Nights Of Fright, concerts, and private events. Special rates may apply, and tickets must be purchased separately. 
15. This pass is STRICTLY for personal use by the registered holder only. The pass is non-transferable, non-refundable, and not for resale, whether in part or in whole. Not valid for travel agents or tour services. 
16. Free admission applies to children below 90cm in height. 
17. Strictly NO refunds and cancellations are once purchases have been made. 
18. Price is inclusive of prevailing Entertainment Tax (ENT) and/or Service Tax (SST), where applicable. 
19. Entry will not be allowed if the physical card is not produced upon admission. 
20. Lost card(s) will be replaced at a fee of RM100.00 per card. 
21. The Management reserves the right to request additional information or documentation at any time for verification purposes. 
22. The Management reserves the right to check, refuse admission, and confiscate the Annual Pass if it is used by a person other than the registered pass holder. 
23. Annual Pass will be considered void if any terms and conditions are breached. No refund will be provided. 
24. The Management reserves the right to refuse, alter, amend, delete, or add to the stated terms and conditions, or withdraw this promotion at any time without prior notice. 
25. The Management reserves the right to reschedule, cancel or close Sunway Lagoon venues, events, activities, rides and attractions and revise operation hours without prior notice. 
26. It is a condition that visitors agree to be bound by the terms and conditions including Online Ticketing Policy and General Park Rules of Sunway Lagoon. Please refer to sunwaylagoon.com for details.  
27. If you do not receive your e-ticket within 24 hours, please check your spam/junk mail folder. Alternatively, email [email protected] with your payment confirmation from ADAPTISPAY attached. 

Renewal Terms and Conditions (to be read in addition to General Terms and Conditions below) 

1. The renewal rate is only valid within 3 months from the Ultimate Pass expiry date. After this period, the application will be considered a new sign-up. 
2. To check your membership expiry date, kindly email [email protected] 
3. No extension of validity is permitted under any circumstances. 
4. Validity period for renewal shall start based on the date of purchase OR 1 day after expiry of existing Ultimate Pass (whichever later). 

General Terms and Conditions (Applicable to both New Sign-Up and Renewal) 

1. The rate is applicable to Malaysians with MyKad/MyKid and non-Malaysians with I-Pass, Multiple Entry Visa, or Single-Entry Visa only. 
2. Ultimate Pass is strictly for one (1) registered person only. Each pass holder is required to complete the registration form during purchase. One (1) pass, 1 person only. Example: If purchase 2 passes, to submit and complete registration details for 2 person. 
3. Ultimate Pass card will be activated and processed within 7 days from the date of purchase.  
4. Purchase date: 1 January 
5. Card activated and ready for collection: 8 January 
6. Kindly present the confirmation email at the Membership Counter, located at Sunway Theme Parks Kedai Runcit, Sunway Lagoon Main Entrance for redemption. 
7. Redemption is available daily from 10:00 AM to 5:30 PM, closed on Tuesdays. 
8. An authorization letter and a photocopy of Identification Card or Passport must be presented at the Sunway Lagoon Membership Counter if the Annual Pass is collected on behalf of the registered holder.   
9. Pass holders must register fingerprint upon first visit to both Sunway Lagoon and Sunway Lost World Of Tambun to complete the registration. Fingerprint registration is STRICTLY for the registered pass holder only. 
10. Ultimate Pass is valid for one (1) year from the date of purchase. 
11. Ultimate Pass holders are entitled to unlimited access to both Sunway Lagoon and Sunway Lost World Of Tambun, limited to single entry per day.  
12. Access to Sunway Lagoon is available daily from 10:00 AM to 11:00 PM, with the last entry at 10:30 PM. The park is closed every Tuesday, except during Malaysian School Holidays and Public Holidays. 
13. Access to Sunway Lost World Of Tambun is available from 11:00 AM to 11:00 PM (Monday – Friday, except Tuesdays), 10:00AM to 11:00PM (Saturday, Sunday, Malaysian School and Public Holidays) and 6:00 PM to 11:00PM (Tuesdays), with the last entry at 10:30 PM. 
14. Ultimate Pass includes access to Sunway Lagoon for all parks, rides, activities, and attractions within the theme park. Exclusions apply to pay-per-ride activities, including but not limited to Sunway Tiny Experience Factory, Bungy Jump, G-Force X, Go Kart, EV Boat, and Carnival Games. This list is not exhaustive. 
15. Ultimate Pass includes access to Sunway Lost World Of Tambun for all parks, rides, activities, and attractions within the theme park. Exclusions apply to pay-per-ride activities, including but not limited to Haunted Chambers, Zipline, Swan Paddle, Stand Up Paddling, Kayak, and Rock Climbing. This list is not exhaustive. 
16. Ultimate Pass is not valid for separately ticketed events, including but not limited to Nights Of Fright, concerts, and private events. Special rates may apply, and tickets must be purchased separately. 
17. This pass is STRICTLY for personal use by the registered holder only. The pass is non-transferable and non-refundable, whether in part or in whole. Not valid for travel agents or tour services. 
18. Free admission applies to children below 90cm in height. 
19. Strictly NO refunds and cancellations are once purchases have been made. 
20. Price is inclusive of prevailing Entertainment Tax (ENT) and/or Service Tax (SST), where applicable. 
21. Entry will not be allowed if the physical card is not produced upon admission. 
22. Lost card(s) will be replaced at a fee of RM100.00 per card. 
23. The Management reserves the right to request additional information or documentation at any time for verification purposes. 
24. The Management reserves the right to check, refuse admission, and confiscate the Ultimate Pass if it is used by a person other than the registered pass holder. 
25. Ultimate Pass will be considered void if any terms and conditions are breached. No refund will be provided. 
26. The Management reserves the right to refuse, alter, amend, delete, or add to the stated terms and conditions, or withdraw this promotion at any time without prior notice. 
27. The Management reserves the right to reschedule, cancel or close Sunway Lagoon and Sunway Lost World Of Tambun venues, events, activities, rides and attractions and revise operation hours without prior notice. 
28. It is a condition that visitors agree to be bound by the terms and conditions including Online Ticketing Policy and General Park Rules of Sunway Lagoon and the Park Rules & Regulations of Sunway Lost World Of Tambun. Please refer to sunwaylagoon.com and sunwaylostworldoftambun.com for details.  
29. If you do not receive your e-ticket within 24 hours, please check your spam/junk mail folder. Alternatively, email [email protected] with your payment confirmation from ADAPTISPAY attached.